When the customer proposes the exchange, the customer service needs to inquire about the reason.

• If it is "no reason to return the goods" and the goods are intact, we can return or exchange. The postage exceeding the shipping insurance part shall be borne by the customer. Customer service needs to register on the return list for "intact", and whether the customer needs to be "returned" or "exchanges". After the warehouse receives intact goods, the customer service can "refund" or "replacement" after filling in the form.
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• If the goods have been damaged, the customer needs to refuse or provide the goods damage pictures and packaging, and find our courier company to deal with it. Let's cooperate with the courier company to compensate the price and freight of goods.
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• If we are caused by the factory, we should send customers to send the goods back and bear the freight insurance. Register "bad parts" on the return table.

The warehouse should disassemble the goods in front of the courier to confirm whether it is damaged and determine whether the damage is in line with the customer's description before signing. If it is the damage caused by the shipping company that is transported back, it is necessary to account for the courier company. Let the courier company compensate the value of goods and courier fees.

If the courier just puts the goods outside the door, we should save Kaifeng video when we disassemble it. If it is damaged, complain to the courier company immediately.

To: Pinduoduo Rooster Sketch Board Enterprise Store 240529-491750715140110 Returns YT7470855303359 as an example. I have left a message on the official online customer service https://online.yto.net.cn/, and the other party quickly called to reply, saying that he would contact the courier. Customer service needs to follow up.